Our Courses

1) recognize patient/guest loyalty decisions about your office
comes from how well they feel before, during and after their experiences with you and your team.

2) create a place where your team’s actions make your office a place that your guests can’t wait to return to…instead of looking for ways not to.

3) find ways to “dentalize” what the Big Boys(eg Disney, Ritz, Zappos) do to create “touch points” that will bring your guest back giving you more money at the end of the month and a team that is happier doing it.

4) list a few simple tweaks around what your office team is already doing that can put money in your pocket right away.

5) bring the winks, warmth, and coziness that make guests feel so good in their own living room or at grandma’s house to your office to create more fun, profit and ear to ear smiles everyday.

6) take 3 minutes a day for 30 days to create a guest mindset for your team that rivals what the “Big Boys” do.

7) quickly quantify your success without the burden of a survey.

8) create a process for guests to YELP to you…instead of your hard earned reputation being destroyed online.

9) recognize your customer service skills are being compared to the “Big Boys” everyday and how it affects your team, your guest’s choices and how much money you take home.

10) understand that a patient/customer sees you as a commodity( price and competition are considered) however a loyal guest chooses YOU (which cannot be duplicated) and price is irrelevant

• How to get your orthodontic practice geared up and going within the setting of your general dental office  
• Understand the impact orthodontic patients can have on the growth of your practice and the referrals to you
• Learn clinical and organizational skills to virtually guarantee success throughout the course of treatment

Closing Those Leaks: How to Stop Losing Patients. Retaining More Patients in Your Dental Office By Creating An Ultimate Patient Experience.

Most dentists believe when spaces occur in their Dental Schedule that they need to get more new patients. But more new patients is not the answer if patients are leaking out the back door and front door because of poor systems and protocols. There’s no point in running for the hose if your barrel is leaking like a sieve. Identifying your weak points, and fixing those defects makes much more sense before writing another cheque for more marketing.

Learning Objectives:

• How to identify your Dental Office weak points and how to go about fixing them.
• How to have ALL your team members buy in to the programme of fixing your leaking barrel, once and for all
• The ONE crucial stage of the patient visit that’s KILLING your practice, and how to fix that problem, once and for all.
• How to set up your patients’ treatment appointments so that they become “Raving Fans” of your Dental Office

Dr. Ray will discuss the complexity of gingival/tooth interface. An exploration of the anatomy, disease, and restorative conditions that affect this micro system will be considered. Treatment modalities for conditions will be explained.

Attendees should learn:
• The anatomy of the gingival sulcus
• The etiology of disease and iatrogenic factors that cause inflammation and loss of attachment.
• Restorative factors that can contribute gingival inflammation and disease.
• Treatment options for the hygienist, general dentist, and periodontist to discuss.

-Understand the science behind Dr. Robert Cialdini’s 6 Principles of Persuasion
-Learn the referral system Dr. Phelps created using these principles that can double or triple your referrals
-Discover a unique Gift Card program Dr. Phelps created that can allow you to tap into that Moment of Power that gets more patients to refer.
-Learn telephone and in office language strategies to influence your new and existing patients to show up for their appointments and decrease costly no shows.

Dental technology is advancing at a pace that is difficult for dental professionals to keep up with. CBCT scanners and computer guided surgery has existed for well over a decade, yet there are few offices utilizing these proven resources. Why are these tools being overlooked or ignored by the majority of dentists? This CE course will demystify the barriers of adopting 3D technology and provide a process for incorporating a more efficient and predictable implant practice.

Upon completion of this course, participants should be able to achieve the following:

• Understand the misconceptions surrounding computer guided surgery.
• How they can have complete control over the entire implant treatment modality, from the fixture location, to the abutment position, and to the final restoration.
• Appreciate the advantage of CAD/CAM surgical guides vs lab or office fabricated guides.
• Comprehend how to incorporate this process into their practice and increase case acceptance and profitability.
• Understand how to communicate effectively with patients when presenting computer guided surgery as an option.

Research shows the average dentist worked 10% more hours in the past year compared to the previous years. Meanwhile, the American Dental Association reported that average incomes have “decreased significantly for all general practitioners since the peak value of $219,378 in 2005.” While the average practice has suffered with more work for less pay, other practices have actually managed to flourish and grow since 2005! Through the power of focus, the dentists in these flourishing “super practices” profit more and work less hours than the average dentist.

Every dentist works hard in his/her office. If we all put forth 100% effort each day, why do some dentists produce more than others? If dentists are working 10% more hours now than in the past, why is our average income going down? Why is the average dentist producing $350 per hour, while another dentist just down the street is producing two to three times that much?

Course Objectives

• Focus – it starts with you.
• Learn how to bring more happiness into your work and home life.
• The true “magic bullet” for real success
• Make your work a game and then win the game.
• Is your team your biggest headache or your biggest asset?
• What do your patients really want?
• Stand up and be the leader everyone wants you to be!

The average dentist, by definition, is either the best of the worst half or the worst of the best half. You deserve better than that! You are invited to take a glimpse through the eyes of a focused “super dentist.” Your eyes will be opened to how really great dentistry can be.

Learning Objectives:

-Understand the science behind Dr. Robert Cialdini’s 6 Principles of Persuasion

-Learn how to ethically use these principles to influence more patients to say yes to their treatment recommendations.

-Discover how powerful the Contrast Phenomenon is and how one client used it to increase sales of their most expensive service by 540%.

How to predictably and comfortably move from single tooth dentistry to quadrants, arches and even full mouth restorations. Learn the keys to being a more productive, fulfilled and complete DDS from a veteran with 30 years in the trenches. This is the first in a series of Webinars that can help you and your team be able to “play in the big leagues”

Do you feel like you are trapped doing “single tooth” dentistry?  Would you like feel more confident recognizing, presenting, treating and temporizing “Bigger Cases”? Join us for a revealing and entertaining hour of clinical and emotional keys to realizing your full potential as a practitioner.

Discover the critical questions to ask your patients BEFORE you even look in their mouths that can dramatically change your results.

Understand how to discuss and present “bigger cases” without feeling like a “used car salesman”

Did you realize you might be your own worst enemy in moving towards more complex care and “bigger cases” Learn how your expectations and thoughts are critical to the patients deciding to move forward with you and your team.

One key step you can incorporate for less than $200 in your new patient exam that will have your patients saying “wow, we need to fix that”

This could be one of the most important hours you will spend to grow your practice and satisfaction. Learn how to “talk like a human being, not a dentist”. What the taught you in dental school is likely wrong being better technically is not the key to having a more productive and happy practice. At the end of this webinar you will leave with at least 5 things you can implement tomorrow in your office that can make a difference for this month.

How to predictably and comfortably move from single tooth dentistry to quadrants, arches and even full mouth restorations. Learn the keys to being a more productive, fulfilled and complete DDS from a veteran with 30 years in the trenches. This is the first in a series of Webinars that can help you and your team be able to “play in the big leagues”
Do you feel like you are trapped doing “single tooth” dentistry?  Would you like feel more confident recognizing, presenting, treating and temporizing “Bigger Cases”? Join us for a revealing and entertaining hour of clinical and emotional keys to realizing your full potential as a practitioner.
Discover the critical questions to ask your patients BEFORE you even look in their mouths that can dramatically change your results.
Understand how to discuss and present “bigger cases” without feeling like a “used car salesman”
Did you realize you might be your own worst enemy in moving towards more complex care and “bigger cases” Learn how your expectations and thoughts are critical to the patients deciding to move forward with you and your team.
One key step you can incorporate for less than $200 in your new patient exam that will have your patients saying “wow, we need to fix that”
This could be one of the most important hours you will spend to grow your practice and satisfaction. Learn how to “talk like a human being, not a dentist”. What the taught you in dental school is likely wrong being better technically is not the key to having a more productive and happy practice. At the end of this webinar you will leave with at least 5 things you can implement tomorrow in your office that can make a difference for this month.