Our Courses

The professional life of the Endodontist has dramatically changed over the past couple of decades: we do more endodontic retreatments and surgery than ever before, and we fix procedural mishaps on an almost daily basis. Fortunately, the advent of newly formulated materials has permitted us to perform endodontic repairs with precision and biocompatibilty, with superb osteo-induction potential. This presentation will address several different types of endodontic challenges, and we will present contemporary solutions for the clinician for saving teeth, which would otherwise have a questionable or poor prognosis.

1) recognize patient/guest loyalty decisions about your office
comes from how well they feel before, during and after their experiences with you and your team.

2) create a place where your team’s actions make your office a place that your guests can’t wait to return to…instead of looking for ways not to.

3) find ways to “dentalize” what the Big Boys(eg Disney, Ritz, Zappos) do to create “touch points” that will bring your guest back giving you more money at the end of the month and a team that is happier doing it.

4) list a few simple tweaks around what your office team is already doing that can put money in your pocket right away.

5) bring the winks, warmth, and coziness that make guests feel so good in their own living room or at grandma’s house to your office to create more fun, profit and ear to ear smiles everyday.

6) take 3 minutes a day for 30 days to create a guest mindset for your team that rivals what the “Big Boys” do.

7) quickly quantify your success without the burden of a survey.

8) create a process for guests to YELP to you…instead of your hard earned reputation being destroyed online.

9) recognize your customer service skills are being compared to the “Big Boys” everyday and how it affects your team, your guest’s choices and how much money you take home.

10) understand that a patient/customer sees you as a commodity( price and competition are considered) however a loyal guest chooses YOU (which cannot be duplicated) and price is irrelevant

• How to get your orthodontic practice geared up and going within the setting of your general dental office  
• Understand the impact orthodontic patients can have on the growth of your practice and the referrals to you
• Learn clinical and organizational skills to virtually guarantee success throughout the course of treatment

Closing Those Leaks: How to Stop Losing Patients. Retaining More Patients in Your Dental Office By Creating An Ultimate Patient Experience.

Most dentists believe when spaces occur in their Dental Schedule that they need to get more new patients. But more new patients is not the answer if patients are leaking out the back door and front door because of poor systems and protocols. There’s no point in running for the hose if your barrel is leaking like a sieve. Identifying your weak points, and fixing those defects makes much more sense before writing another cheque for more marketing.

Learning Objectives:

• How to identify your Dental Office weak points and how to go about fixing them.
• How to have ALL your team members buy in to the programme of fixing your leaking barrel, once and for all
• The ONE crucial stage of the patient visit that’s KILLING your practice, and how to fix that problem, once and for all.
• How to set up your patients’ treatment appointments so that they become “Raving Fans” of your Dental Office

Dr. Ray will discuss the complexity of gingival/tooth interface. An exploration of the anatomy, disease, and restorative conditions that affect this micro system will be considered. Treatment modalities for conditions will be explained.

Attendees should learn:
• The anatomy of the gingival sulcus
• The etiology of disease and iatrogenic factors that cause inflammation and loss of attachment.
• Restorative factors that can contribute gingival inflammation and disease.
• Treatment options for the hygienist, general dentist, and periodontist to discuss.

-Understand the science behind Dr. Robert Cialdini’s 6 Principles of Persuasion
-Learn the referral system Dr. Phelps created using these principles that can double or triple your referrals
-Discover a unique Gift Card program Dr. Phelps created that can allow you to tap into that Moment of Power that gets more patients to refer.
-Learn telephone and in office language strategies to influence your new and existing patients to show up for their appointments and decrease costly no shows.