Our Courses

Does insurance drive you and your team crazy?  Are you getting denied for legitimate claims on common services like crowns and SRP?  Do you ever have patients upset because they owe more money after their EOB comes in?

This course will help teach you and your team how to navigate the maze of insurance systems and practices so that you can maximize returns for you and your patients almost every time.  There are simple and practical steps all throughout this CE course that will guide you to a better understanding of insurance and how you can confidently manage through today’s complexity.  Are you ready to change dealing with insurance from a nightmare to just a mild annoyance?

With great stories, background, and examples; let us help train your group to be experts at managing insurance to improve reimbursement and your relationship with patients.

Educational Objectives:

• Help dentist and team to better understand insurance – smoother and more profitable.
• The Insurance Game Explanation
• Avoid common insurance issues
• Understand Fraud – what it is, isn’t, how to avoid it
• Get paid on the commonly denied services
• How to offer premium/upgrade services

In this post Covid-19 world, as we move out of our PJs and back into our office, what important lessons did you learn about time, family, and what really matters?  Are the reasons you came back to work consistent with the purpose and mission of your practice?

Patients are ready to pursue the things that bring them the biggest joy – and they might be in your office.  When you think about Cosmetic Dentistry in your practice, what stands out in your mind as the biggest “Joy?”  Is it the financial compensation for the practice, the excitement of delivering beautiful restorations or the deep satisfaction that you changed someone’s entire life – doing something you love?

Join us as Dr. AnnMarie Olson looks at “The Heart of Cosmetic Dentistry” including:

• The Evolution of education, teachers and mentors
• Connecting with patients through Emotional Intelligence and other techniques
• Creating an experience of Grace and Gratitude that patients will never forget

Renew your purpose and mission to improve your patient’s smile – and their total health.

This webinar will be an overview on why implementing orthodontics into a General Practice can be rewarding for both doctor and team.

Attendees will learn:
a.  The art of a great consultation
b.  How to make orthodontic procedures 90% assistant driven

The mere mention of HPV can strike fear in the hearts of dental clients. Oral lesions associated with human papilloma virus infection are of great significance to the dental community and their diagnosis prompts many questions and concerns from patients. Responsible for a variety of lesions in the oral cavity, it behooves the dental community to be knowledgeable about those of both low- and high-risk HPV subtypes. This course will present the various oral manifestations of HPV including squamous papilloma, focal epithelial hyperplasia (Heck’s disease), condyloma acuminatum, verruca vulgaris and HPV induced oropharyngeal cancer. Many images presented are from the presenter’s personal collection of lesion images accumulated over a 39-year dental career. Clinical appearance and treatment options will be included for each lesion, with a discussion concerning lesions to include in the differential diagnoses. Engaging patients in dialogue about HPV lesions, especially concerning the link with oropharyngeal cancer will also be discussed.

Upon completion of the session, participants will be able to:

1. List the HPV subtypes associated with various HPV oral lesions.
2. Describe the clinical appearance of various HPV oral lesions.
3. Discuss treatment options for HPV oral lesions.
4. List oral lesions included in a differential diagnosis for HPV oral lesions.
5. Discuss HPV’s role in oropharyngeal cancer.
6. Describe strategies for communicating information about HPV lesions to patients

Ever wonder how to make dental marketing a science, instead of the mystery it still seems to be for you? Join us as Dr. Phelps educates on the 7 key areas you need to understand and focus on to be the CEO of your marketing department. These are the tools Dr. Phelps used to increase his new patient count from 60/month to then averaging over 300/month. All while decreasing his marketing costs by 74%. In this program, you’ll learn:

-How to identify your ideal patient, called your target Market.
-Decide what Messages you should use to grab people’s focus and attention to your ad.
-How to strategically pick the right Medium to give your message the best chance to be seen by your market.
-How much detail should you put in the Content of your ad.
-What call to action Offer you can use to attract a higher quality new patient instead of relying on a $99 special.
-The 5 most important areas you need to Track to make sure you’re getting a return on your investment (ROI).
-Why you need to know your Patient Attrition number before you can calculate your ideal new patient count.

This presentation is designed around the plethora of questions that were submitted after cold fogging was introduced in my first webinar as a practical way to manage aerosols in the dental office. Please join in if you are still foggy…about fogging. I will discuss:

1. Cold fogging as a low maintenance method to inactivate the viral particles created by dental aerosols.
2. Everything you ever wanted to know about HOCL and its use in cold fogging but didn’t know where to ask
3. Protocol for cold fogging in the dental office
4. FAQ’s

If you have any questions you would like me to address, please go to my website lisagermain.com. In the menu, go to Cold Fog Blog, and ask in the comments section.

In the Post-Covid 19 world, overhead management and profitability is more essential than ever to fuel practice recovery. We will show you the areas of your overhead that have the most potential waste as well as how to clean them up, save money and maximize profitability!

· How to accurately predict and calculate your overhead.
· Learn how to control your biggest month expense (and it’s not what you think it is).
· Discover the five overhead “sink-holes” for general dentists, why they spiral out of control and how to conquer them!
· Compare your overhead to industry guidelines by category and develop an action plan to handle any areas in which you’re overspending.

Objective: Discover the maximum potential of your Hygiene Department, versus current performance. Learn techniques to recover any loss and stimulate growth.

It is essential for practice growth to get patients back in the chair right now – not just those that were canceled during the shutdown, but also patients who are overdue for months or even years! Learn how to accurately assess your Hygiene Department’s potential and what action steps need to be taken to achieve it!

· Assess the potential of your Hygiene Department versus current performance,
· Learn how to organize your Hygiene Department for success!
· Basic policies and protocols for successful recall and reactivation.